{"id":51736,"date":"2018-05-02T11:24:54","date_gmt":"2018-05-02T09:24:54","guid":{"rendered":"https:\/\/premium-speakers.com\/speaker\/sabine-huebner-en\/"},"modified":"2026-05-27T11:30:33","modified_gmt":"2026-05-27T09:30:33","slug":"sabine-huebner","status":"publish","type":"speaker","link":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/","title":{"rendered":"Sabine H\u00fcbner"},"content":{"rendered":"\n

If you want to improve service, you have to inspire people \u2013 and Sabine H\u00fcbner is a master at doing just that.<\/strong><\/p>\n\n\n\n

She is passionate about dedicated staff and enthusiastic customers. She puts into practice what she preaches on stage: through her consultancy firm forwardservice<\/strong>, she helps companies strengthen their customer focus and embed a deep-rooted service mindset at every level.<\/p>\n\n\n\n

Her talks are a skilful blend of professional expertise, memorable examples and plenty of humour. They strike a chord with her audience, create a sense of optimism and inspire enthusiasm for new perspectives and a sustainable service culture, both internally and externally. Sabine H\u00fcbner has received numerous awards and is ranked among the top 100 trainers and influencers. Her books, blogs and podcasts have a lasting impact on how many people understand service.<\/p>\n\n\n\n

Sabine H\u00fcbner Lecture Topics<\/h2>\n\n\n\n

A presentation by Sabine H\u00fcbner is not a run-of-the-mill talk. She prepares the content specifically for each occasion and carefully selects messages and examples. In doing so, she combines a \u2018broader perspective\u2019 with a focus on the industry, the audience and the event itself. The content of the different thematic blocks can be combined.<\/p>\n\n\n\n

    \n
  • WOW! starts with attitude. Always.<\/strong> The foundation: Attitude and self-image<\/li>\n\n\n\n
  • Service culture starts at the top.<\/strong> The anchoring: leadership and culture<\/li>\n\n\n\n
  • Simplify digitally. Connect on a human level.<\/strong> The systems: digitalisation and the future<\/li>\n\n\n\n
  • Empathy creates resonance. A quiet force in business.<\/strong> The interaction: encounter and relationship<\/li>\n\n\n\n
  • Service makes the difference.<\/strong> The strategy: differentiation and market advantage<\/li>\n\n\n\n
  • From experience to WOW! Experience.<\/strong> The transformation: productivity and joy<\/li>\n<\/ul>\n\n\n\n

    Structure \/ Methodology:<\/strong><\/p>\n\n\n\n

    Tailor-made rather than off-the-shelf. <\/strong>Content, examples and messages are carefully selected to suit your specific needs.<\/p>\n\n\n\n

    Experience leads to insight.<\/strong> Through short interactive elements, participants reinforce the theory in an engaging way.<\/p>\n\n\n\n

    Straight to the point.<\/strong> Memorable thought-provoking ideas provide new perspectives and lasting \u2018aha\u2019 moments.<\/p>\n\n\n\n

    Images that make an impact.<\/strong> Large-scale images with concise core messages ensure the content is firmly retained.<\/p>\n\n\n\n

    Practice rather than theory.<\/strong> Entertaining, humorous and authentic examples drawn from our own business experience and 25 years of consultancy experience inspire a desire for service excellence.<\/p>\n\n\n\n

    Spot-on tone with sensitivity.<\/strong> Clear, appreciative and inspiring \u2013 sensitive topics are addressed confidently and on an equal footing.<\/p>\n\n\n\n

    Motivation to put it into practice.<\/strong> The audience receives concrete recommendations for implementation in everyday life.<\/p>\n\n\n\n

    What sets Sabine H\u00fcbner apart:<\/strong><\/p>\n\n\n\n

      \n
    • For 25 years, Sabine H\u00fcbner has been inspiring audiences on stage, within companies, and through dialogue with executives and teams. She has done so across both SMEs and leading corporations in the DACH region.<\/li>\n\n\n\n
    • She possesses a keen understanding of corporate cultures, team spirit and customer needs \u2013 and knows how to bring all these elements together seamlessly.<\/li>\n\n\n\n
    • She champions meaningful service digitalisation \u2013 and consistently focuses on empathy, resonance and attitude. Because analogue and digital only work when they go hand in hand.<\/li>\n<\/ul>\n\n\n\n

      Sabine H\u00fcbner speaks about attitude and service. And about what emerges from this: customer focus and employee retention, productivity and \u2018Human Moments\u00ae\u2019, loyalty and value creation. Her mission: to think from the outside in. In order to act wisely from the inside out.<\/p>\n\n\n\n

      Customer feedback:<\/strong><\/p>\n\n\n\n

      \u201cI couldn\u2019t have asked for a better expert \u2013 we really enjoyed your answers.\u201d <\/em>\u2013 RTL-Extra editorial team<\/strong><\/p>\n\n\n\n

      \u201cIt\u2019s wonderful when polished rhetoric, a wealth of life experience and deep expertise are combined with wit and conviction. An excellent talk!\u201d<\/em> \u2013 Dr Gesa Heinrichs, Otto Group<\/strong><\/p>\n\n\n\n

      \u201cYou are absolutely right: service is an attitude for which there is no alternative! You have completely won us over!\u201d<\/em> \u2013 Stefan Paffrath, Mitteldeutsche Zeitung Media Group<\/strong><\/p>\n\n\n\n

      \u201cSimply brilliant! Intelligent, forward-thinking, motivating and wonderfully lively! A direct hit for the heart and mind.\u201d<\/em> \u2013 Gretel Wei\u00df, dfv Mediengruppe<\/strong><\/p>\n\n\n\n

      \u201c\u2026it was wonderful, entertaining, humorous and, moreover, captivated the entire audience. And despite high expectations: it was even better!\u201d<\/em> \u2013 Rebecca Lay, Tchibo<\/strong><\/p>\n\n\n\n

      \u201cMs H\u00fcbner was brilliant \u2013 a \u2018woman of conviction\u2019!\u201d<\/em> \u2013 Patrick Warmbier, Novitas BKK<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

      If you want to improve service, you have to inspire people \u2013 and Sabine H\u00fcbner is a master at doing […]<\/p>\n","protected":false},"featured_media":125714,"menu_order":0,"template":"","tags":[],"speaker-category":[16588,16604,16591,16605,16600],"speaker-topic":[16632,16644,16649,16652],"speaker-type":[16667,16666],"speaker-gender":[16669],"speaker-language":[16572,16571],"class_list":["post-51736","speaker","type-speaker","status-publish","has-post-thumbnail","hentry","speaker-category-digitalisation-technology","speaker-category-entrepreneurship","speaker-category-leadership","speaker-category-sales-marketing","speaker-category-teambuilding-teamwork","speaker-topic-innovations","speaker-topic-motivation-strategy","speaker-topic-quality-service-excellence","speaker-topic-rhetoric-communication","speaker-type-keynote-speaker","speaker-type-presenter","speaker-gender-woman","speaker-language-english","speaker-language-german"],"acf":[],"yoast_head":"\nSabine H\u00fcbner on Service Excellence - Premium Speakers<\/title>\n<meta name=\"description\" content=\"Sabine H\u00fcbner is the Service-Guru - Service makes the Difference. Book Sabine H\u00fcbner for your event to learn about customer success.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sabine H\u00fcbner\" \/>\n<meta property=\"og:description\" content=\"Sabine H\u00fcbner is the Service-Guru - Service makes the Difference. Book Sabine H\u00fcbner for your event to learn about customer success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/\" \/>\n<meta property=\"og:site_name\" content=\"Premium Speakers\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PremiumSpeakers\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-27T09:30:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/premium-speakers.com\/wp-content\/uploads\/2026\/05\/sabine-huebner-premium-speakers-02_fotocredit-astrid-obert.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1890\" \/>\n\t<meta property=\"og:image:height\" content=\"1417\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@PremiumSpeakers\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/speaker-presenter\\\/sabine-huebner\\\/\",\"url\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/speaker-presenter\\\/sabine-huebner\\\/\",\"name\":\"Sabine H\u00fcbner on Service Excellence - Premium Speakers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/speaker-presenter\\\/sabine-huebner\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/speaker-presenter\\\/sabine-huebner\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/premium-speakers.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/sabine-huebner-premium-speakers-02_fotocredit-astrid-obert.jpg\",\"datePublished\":\"2018-05-02T09:24:54+00:00\",\"dateModified\":\"2026-05-27T09:30:33+00:00\",\"description\":\"Sabine H\u00fcbner is the Service-Guru - Service makes the Difference. Book Sabine H\u00fcbner for your event to learn about customer success.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/speaker-presenter\\\/sabine-huebner\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/premium-speakers.com\\\/en\\\/speaker-presenter\\\/sabine-huebner\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/speaker-presenter\\\/sabine-huebner\\\/#primaryimage\",\"url\":\"https:\\\/\\\/premium-speakers.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/sabine-huebner-premium-speakers-02_fotocredit-astrid-obert.jpg\",\"contentUrl\":\"https:\\\/\\\/premium-speakers.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/sabine-huebner-premium-speakers-02_fotocredit-astrid-obert.jpg\",\"width\":1890,\"height\":1417,\"caption\":\"Sabine Huebner Premium Speakers Expert Service Excellence & Customer success\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/speaker-presenter\\\/sabine-huebner\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Sabine H\u00fcbner\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/\",\"name\":\"Premium Speakers\",\"description\":\"Agentur f\u00fcr Referenten Vermittlung\",\"publisher\":{\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/#organization\",\"name\":\"Premium Speakers\",\"url\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/premium-speakers.com\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/logo.png\",\"contentUrl\":\"https:\\\/\\\/premium-speakers.com\\\/wp-content\\\/uploads\\\/2018\\\/03\\\/logo.png\",\"width\":1534,\"height\":722,\"caption\":\"Premium Speakers\"},\"image\":{\"@id\":\"https:\\\/\\\/premium-speakers.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/PremiumSpeakers\",\"https:\\\/\\\/x.com\\\/PremiumSpeakers\",\"https:\\\/\\\/www.instagram.com\\\/premium_speakers\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/premium-speakers\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCrb9-cJEYUpbyi6KMAmZlCQ\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Sabine H\u00fcbner on Service Excellence - Premium Speakers","description":"Sabine H\u00fcbner is the Service-Guru - Service makes the Difference. Book Sabine H\u00fcbner for your event to learn about customer success.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/","og_locale":"en_US","og_type":"article","og_title":"Sabine H\u00fcbner","og_description":"Sabine H\u00fcbner is the Service-Guru - Service makes the Difference. Book Sabine H\u00fcbner for your event to learn about customer success.","og_url":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/","og_site_name":"Premium Speakers","article_publisher":"https:\/\/www.facebook.com\/PremiumSpeakers","article_modified_time":"2026-05-27T09:30:33+00:00","og_image":[{"width":1890,"height":1417,"url":"https:\/\/premium-speakers.com\/wp-content\/uploads\/2026\/05\/sabine-huebner-premium-speakers-02_fotocredit-astrid-obert.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@PremiumSpeakers","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/","url":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/","name":"Sabine H\u00fcbner on Service Excellence - Premium Speakers","isPartOf":{"@id":"https:\/\/premium-speakers.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/#primaryimage"},"image":{"@id":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/#primaryimage"},"thumbnailUrl":"https:\/\/premium-speakers.com\/wp-content\/uploads\/2026\/05\/sabine-huebner-premium-speakers-02_fotocredit-astrid-obert.jpg","datePublished":"2018-05-02T09:24:54+00:00","dateModified":"2026-05-27T09:30:33+00:00","description":"Sabine H\u00fcbner is the Service-Guru - Service makes the Difference. Book Sabine H\u00fcbner for your event to learn about customer success.","breadcrumb":{"@id":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/#primaryimage","url":"https:\/\/premium-speakers.com\/wp-content\/uploads\/2026\/05\/sabine-huebner-premium-speakers-02_fotocredit-astrid-obert.jpg","contentUrl":"https:\/\/premium-speakers.com\/wp-content\/uploads\/2026\/05\/sabine-huebner-premium-speakers-02_fotocredit-astrid-obert.jpg","width":1890,"height":1417,"caption":"Sabine Huebner Premium Speakers Expert Service Excellence & Customer success"},{"@type":"BreadcrumbList","@id":"https:\/\/premium-speakers.com\/en\/speaker-presenter\/sabine-huebner\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/premium-speakers.com\/en\/"},{"@type":"ListItem","position":2,"name":"Sabine H\u00fcbner"}]},{"@type":"WebSite","@id":"https:\/\/premium-speakers.com\/en\/#website","url":"https:\/\/premium-speakers.com\/en\/","name":"Premium Speakers","description":"Agentur f\u00fcr Referenten Vermittlung","publisher":{"@id":"https:\/\/premium-speakers.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/premium-speakers.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/premium-speakers.com\/en\/#organization","name":"Premium Speakers","url":"https:\/\/premium-speakers.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/premium-speakers.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/premium-speakers.com\/wp-content\/uploads\/2018\/03\/logo.png","contentUrl":"https:\/\/premium-speakers.com\/wp-content\/uploads\/2018\/03\/logo.png","width":1534,"height":722,"caption":"Premium Speakers"},"image":{"@id":"https:\/\/premium-speakers.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PremiumSpeakers","https:\/\/x.com\/PremiumSpeakers","https:\/\/www.instagram.com\/premium_speakers\/","https:\/\/www.linkedin.com\/company\/premium-speakers","https:\/\/www.youtube.com\/channel\/UCrb9-cJEYUpbyi6KMAmZlCQ"]}]}},"_links":{"self":[{"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/speaker\/51736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/speaker"}],"about":[{"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/types\/speaker"}],"version-history":[{"count":0,"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/speaker\/51736\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/media\/125714"}],"wp:attachment":[{"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/media?parent=51736"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/tags?post=51736"},{"taxonomy":"speaker-category","embeddable":true,"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/speaker-category?post=51736"},{"taxonomy":"speaker-topic","embeddable":true,"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/speaker-topic?post=51736"},{"taxonomy":"speaker-type","embeddable":true,"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/speaker-type?post=51736"},{"taxonomy":"speaker-gender","embeddable":true,"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/speaker-gender?post=51736"},{"taxonomy":"speaker-language","embeddable":true,"href":"https:\/\/premium-speakers.com\/en\/wp-json\/wp\/v2\/speaker-language?post=51736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}