Leading Expert on Customer Centricity, Customer Service & Service Culture

Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures.

He supports leaders, teams, and organizations in serving better, showing more care, and creating greater value in the world.

Ron Kaufman is the author of the New York Times bestseller “Uplifting Service!” as well as 14 other books on service, business, and inspiration.

His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and the Harvard Business Review. For many years, he has been ranked as the world’s leading Customer Experience Guru by the Global Gurus Research Agency.

Ron Kaufman Lecture topics

  • The Future of Service is Care
  • Transforming Your Customer Experience
  • Increasing Sales with Unbelievable Service
  • Capturing the Power of Uplifting Service Culture
  • Creating Sustainable Partnerships for the Future

Speaker Magazine named Ron Kaufman one of the “Top 25 Who’s Hot” speakers. Ron shares his insights and best practices from 30 years of working with clients worldwide. His high-energy online and stage presentations, as well as workshops, have inspired millions.

He is the founder of a global education and consulting company that helps leaders and organizations delight customers, improve performance, differentiate brands, and build sustainable service cultures.

In 1990, Ron moved to Asia to help Singapore Airlines and the Singapore government establish a national organization dedicated to service quality training.

He is a graduate of Brown University, an avid diver, a founding member of the Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the “Spirit of the Game” around the world.

Ron Kaufman lives in Singapore with his wife Jen. Together, they are committed to promoting the spirit and practice of service and care for the present and future.