If you want to improve service, you have to inspire people – and Sabine Hübner is a master at doing just that.
She is passionate about dedicated staff and enthusiastic customers. She puts into practice what she preaches on stage: through her consultancy firm forwardservice, she helps companies strengthen their customer focus and embed a deep-rooted service mindset at every level.
Her talks are a skilful blend of professional expertise, memorable examples and plenty of humour. They strike a chord with her audience, create a sense of optimism and inspire enthusiasm for new perspectives and a sustainable service culture, both internally and externally. Sabine Hübner has received numerous awards and is ranked among the top 100 trainers and influencers. Her books, blogs and podcasts have a lasting impact on how many people understand service.
Sabine Hübner Lecture Topics
A presentation by Sabine Hübner is not a run-of-the-mill talk. She prepares the content specifically for each occasion and carefully selects messages and examples. In doing so, she combines a ‘broader perspective’ with a focus on the industry, the audience and the event itself. The content of the different thematic blocks can be combined.
- WOW! starts with attitude. Always. The foundation: Attitude and self-image
- Service culture starts at the top. The anchoring: leadership and culture
- Simplify digitally. Connect on a human level. The systems: digitalisation and the future
- Empathy creates resonance. A quiet force in business. The interaction: encounter and relationship
- Service makes the difference. The strategy: differentiation and market advantage
- From experience to WOW! Experience. The transformation: productivity and joy
Structure / Methodology:
Tailor-made rather than off-the-shelf. Content, examples and messages are carefully selected to suit your specific needs.
Experience leads to insight. Through short interactive elements, participants reinforce the theory in an engaging way.
Straight to the point. Memorable thought-provoking ideas provide new perspectives and lasting ‘aha’ moments.
Images that make an impact. Large-scale images with concise core messages ensure the content is firmly retained.
Practice rather than theory. Entertaining, humorous and authentic examples drawn from our own business experience and 25 years of consultancy experience inspire a desire for service excellence.
Spot-on tone with sensitivity. Clear, appreciative and inspiring – sensitive topics are addressed confidently and on an equal footing.
Motivation to put it into practice. The audience receives concrete recommendations for implementation in everyday life.
What sets Sabine Hübner apart:
- For 25 years, Sabine Hübner has been inspiring audiences on stage, within companies, and through dialogue with executives and teams. She has done so across both SMEs and leading corporations in the DACH region.
- She possesses a keen understanding of corporate cultures, team spirit and customer needs – and knows how to bring all these elements together seamlessly.
- She champions meaningful service digitalisation – and consistently focuses on empathy, resonance and attitude. Because analogue and digital only work when they go hand in hand.
Sabine Hübner speaks about attitude and service. And about what emerges from this: customer focus and employee retention, productivity and ‘Human Moments®’, loyalty and value creation. Her mission: to think from the outside in. In order to act wisely from the inside out.
Customer feedback:
“I couldn’t have asked for a better expert – we really enjoyed your answers.” – RTL-Extra editorial team
“It’s wonderful when polished rhetoric, a wealth of life experience and deep expertise are combined with wit and conviction. An excellent talk!” – Dr Gesa Heinrichs, Otto Group
“You are absolutely right: service is an attitude for which there is no alternative! You have completely won us over!” – Stefan Paffrath, Mitteldeutsche Zeitung Media Group
“Simply brilliant! Intelligent, forward-thinking, motivating and wonderfully lively! A direct hit for the heart and mind.” – Gretel Weiß, dfv Mediengruppe
“…it was wonderful, entertaining, humorous and, moreover, captivated the entire audience. And despite high expectations: it was even better!” – Rebecca Lay, Tchibo
“Ms Hübner was brilliant – a ‘woman of conviction’!” – Patrick Warmbier, Novitas BKK