Bianca-Maria Klein loves people and successfully supports companies and organisations with lectures and workshops on expectation management, leadership, communication and cross-team collaboration.
She looks back on a successful 20-year international career at corporations such as Boston Scientific, where she worked as a manager in marketing, sales and research, among other areas.
Bianca-Maria Klein: ‘I would like to see more genuine, courageous leaders and true role models who lead productive, responsible teams!’
After gaining professional experience in positions of responsibility in the international healthcare industry, she now works as a speaker, coach, workshop leader and trainer. Bianca-Maria Klein supports companies and managers in building teams with great passion and professionalism, and is happy to share her own diverse personal experiences with them.
Bianca-Maria Klein Lecture Topics
- Expectation management – the key to success
In these lectures and workshops, Bianca-Maria Klein talks about how active expectation management contributes to the successful leadership of your team and company, and how you can resolve conflicts and prevent them in the future using the ‘black box method’ and a few simple questions. You will learn how clear communication simplifies demands, expectations and goals, paving the way for sustainable change and conflict-free cooperation.
- Leadership: Expectation management in leadership – From the executive suite to the teams and from the teams to the executive suite, management and board of directors
- Sales: Expectation management in sales – realistic goal setting, provision of resources, recognition when goals are achieved, motivation and leadership
- Teamwork: Expectation management in the company – appreciation, respect, clear communication and leadership skills
- Projects: Expectation management in project management – clear tasks and objectives, clarity, positioning strategy and leadership communication
Takeaways:
Wherever people come together, expectations arise. In companies, this becomes particularly apparent when teams fail to deliver the desired results or projects even fail due to poor communication. Active expectation management clarifies the demands, expectations and goals of the various communication levels, thereby enabling successful change. Simple questioning methods allow you to resolve long-term team conflicts and prevent new ones from arising.
- Self-leading teams: How to make your team productive and free up time for real leadership.
In this presentation, Bianca-Maria Klein reveals the three keys a team needs to work productively, independently and autonomously, while allowing managers to focus on real leadership tasks.
Takeaways:
- What are the three keys a team needs to be truly productive and successful?
- What are the things a manager should definitely master (or leave alone)?
- Why is actively managing expectations at all levels the key to success?
You will learn the dos and don’ts of a successful manager and how actively managing expectations at all levels leads to success.
- How do I say that? Feedback management and appreciative communication and dialogue
This presentation discusses why communication often leads to stress and how to overcome the fear of feedback using a proven method. You will recognise how appreciative and clear communication within the team leads to better work results, how constructive conversations can be successful and how active listening and acceptance of other opinions can be promoted.
Takeaways:
- How appreciative and clear communication helps within the team.
- How constructive discussions succeed and lead to better work results.
- How active listening and acceptance of other opinions succeed.
Clear and appreciative communication is the key to outstanding leadership. Leaders act through proactive and positive communication.
- Change everywhere: What does it really take to keep a team together?
This presentation shows how you can make your team successful through motivation, teamwork and your own leadership, and how you can transform fear of change into courage and personal responsibility. You will learn how a clear vision and targeted expectation management support change processes and how personal responsibility can be trained to create a resilient and productive team.
Takeaways:
- A vision only helps if employees can ‘see’ it and identify with it.
- Personal responsibility can be trained to create a resilient, courageous and productive team.
- What expectation management has to do with change processes.
Bianca-Maria Klein: ‘I want to help people get to know their inner superhero and master life with strength, patience and courage – including change and expectations!’
She believes that teams can only be successful, productive and efficient if they are competently led and the following three areas are given the highest priority: strong leadership, dynamic teamwork and intrinsic motivation. Bianca-Maria Klein focuses on active ‘expectation management’ in order to clarify the demands, expectations and goals of the different communication levels and thus enable successful team leadership.
Bianca-Maria Klein – Professional experience, qualifications, certification:
- More than 20 years of management experience in international companies in the healthcare industry.
- Many years of leadership experience in sales, research and marketing.
- Extensive international experience through work in the USA, Belgium, Switzerland, Italy and Spain.
- Trained systemic coach, change manager, trainer, business moderator (DVCT).
- ICF-certified coach for solution-focused short-term coaching and team coaching (ACC).
Bianca-Maria Klein gives her lectures and workshops in German, English and Italian. She also speaks Spanish and French.